TERMS OF USE

Welcome to [Axon Technology FZCO]

This Agreement is between you and [Axon Technology FZCO], its affiliates etc, hereinafter, referred to as “we”, “us”, “our”. [Axon Technology FZCO] in the UAE is located at: Unit 63, DMCC Business Centre
Level 1, Jewellery & Gemplex 3
Dubai, UAE.

You agree and understand that by signing up to use an Account through our platform via [insert website details], you agree to enter into this user agreement (“Agreement”) and/or (“Terms”).

These Terms apply to your (“user”, “you”, “your”) use of the Services by way of [www.axon.inc], APIs, or mobile applications (collectively, the “Site”).

ELIGIBILITY

To create an Account and use our Services, you must satisfy the following eligibility criteria and continue to do so throughout your use of the Services.

you are an individual, of at least 18 years of age.
You have the legal capacity to accept and be bound by these Terms.
If you use our Site on behalf of a legal entity, you must have the authority to act on its behalf, and the legal entity must be validly formed or incorporated.

If you fail to meet any of these criteria at any time, you must immediately cease using the Site. We reserve the right to suspend or close your Account if you no longer meet the eligibility requirements.

SERVICES

You can access and use our services through your Account as made available on the Site. If any transaction is carried out without your authorisation, you must notify us immediately. You are responsible for reviewing your Account regularly to identify any unauthorised or incorrect transactions and reporting them promptly. Except as otherwise provided, we are not liable for losses arising from unauthorised or incorrect transactions. During any investigation of an actual or suspected unauthorised transaction, we may temporarily restrict access to your Account to prevent further potential losses.

INCORRECT OR ERRONEOUS TRANSACTIONS

Reporting Obligations

You agree to inform us within 30 days from the date of any transaction on your Account. Failure to notify us within this period may result in legal action, regardless of receipt in any form.

Actions in Case of Incorrect Transactions

If an error or action on our part results in an incorrect transaction, we will promptly refund your Account with the correct amount and provide you with reasonable notice of the correction. If such an incorrect transaction causes you to incur any fees, charges, or interest, we will reimburse those costs. If you initiate an incorrect transaction, we will, upon your request, make reasonable efforts to trace and recover the transaction amount; however, we cannot guarantee successful recovery.

ACCOUNT OPENING

To access and use the Site, you must create an account (“Account”) by providing accurate and complete information such as

your full name
residential address
email address
date of birth
Emirates ID and/or passport details
telephone number

You are solely responsible for all activities conducted through your Account. We reserve the right, in our sole discretion and in accordance with applicable requirements, to refuse to open an Account or to provide any Service where the relevant eligibility or compliance requirements are not satisfied.

IDENTITY VERIFICATION
1. You must complete the applicable verification procedures before you are permitted to access or use the Services, and additional verification may be required in order to access certain Services. You confirm that all verification information provided by you is true, accurate, and complete, and you undertake to promptly notify us of any changes to such information. All information collected will be handled in accordance with our Privacy Policy. You authorise us to retain records of such information.
2. The information requested may include, without limitation, personal and financial information such as bank account details (including bank name, bank address, account holder name, SWIFT/BIC code, IBAN, and account number), as well as information and documentation relating to the source of funds (including bank statements and salary certificates). You agree to provide such information as we may reasonably request for the purposes of identity verification and the prevention and detection of money laundering, terrorist financing, fraud, or other financial crime, in accordance with the below:
3. You authorise us to make such inquiries, whether directly or through third parties, as we consider necessary to verify your identity and to protect you and/or us against financial crime. In connection with such inquiries, your information may be disclosed to relevant financial crime prevention, regulatory, or law enforcement authorities, where required or permitted by applicable law.

THIRD-PARTY ACCESS
1. Where you expressly authorise any third party to access or connect to your Account, you acknowledge that such authorisation does not limit or relieve you of any obligations or responsibilities under this Agreement. You remain fully responsible for all acts and omissions of any third party granted access to your account, and any action taken by such third party shall be deemed to have been authorised by you.
2. You further agree that we shall not be liable for, and you shall indemnify and hold us harmless from, any losses, claims, liabilities, or damages arising out of or in connection with any act or omission of a third party granted access to your account.

FORK

A fork occurs when a cryptocurrency splits into two separate assets with different rules or features, potentially creating a new coin or altering the existing coin’s protocol. We will decide whether to support a fork and how it will be handled. Users will be notified of our decision, including instructions for accessing the new asset or converting their coins. We will specify the fork’s timing, any deadlines for user actions, and whether trading will be paused during the fork.

We are not liable for any losses arising from a fork, including loss of coins or inability to access new assets. We do not provide financial advice or recommendations regarding participation in forks. Any protocol changes will be communicated to users to ensure security and protection. We may suspend trading or disable deposits/withdrawals during forks or protocol changes and will notify users in advance.

Users are responsible for keeping themselves informed about forks and protocol changes, following our guidelines, and complying with all applicable laws and regulations.

We reserve the right to amend these terms with 30 days’ notice, which will be communicated via our website or other channels. By using our platform, users agree to these terms and any related policies or guidelines.

YOUR CONSENT

By clicking “I Agree”, registering for an account, or otherwise accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms, including the applicable risk disclosures, as well as our AML & Compliance Policy and Privacy Policy. If you do not agree to any part of these Terms, you must not access or use, and must immediately cease using, the Site.

AMENDED TERMS

We may amend these Terms from time to time by publishing an updated version on the Site. We will notify you of any such changes at least thirty (30) calendar days prior to any change taking effect. You are advised to review the Terms periodically for any updates. Where you have registered an account, we will notify you of such amendments by email to your registered email address.

Your continued access to or use of the Site following publication of the updated Terms will constitute your acceptance of the amended Terms. A copy of the Terms will be sent to your registered email address following acceptance of any updated version of such Terms of Use.

KNOW-YOUR-CUSTOMER (KYC) AND ANTI-MONEY LAUNDERING (AML) POLICY

Money laundering refers to the act of concealing the illegal origin of money generated by criminal activity and making it appear to have come from legitimate sources. It is a serious crime as the money is generated from illicit activities such as terrorist funding, illegal arms trading, drug trafficking, fraud, theft, racketeering, and human trafficking. In accordance with the AML Laws, we have put in place controls and procedures (“AML Policy”) to detect and manage the risk of money laundering activity and terrorist financing being carried out on the Platform. The AML Policy includes following a know your customer (KYC) process, the appointment of an in-house Money Laundering Officer (MLRO), and compulsory AML training for all relevant employees. Customer KYC requires us to obtain certain information and documentation from you (directly from you and/or via a third- party service provider that connects your existing details from your permissioned accounts with us), as appropriate to verify your identity, residential address, employment details, and origin of funds. You will not be able to use your Account to carry out any deposit, withdrawal, or investment transaction without us completing or updating your Customer KYC profile on continuing basis.

TRANSACTION LIMITS

Our services are subject to transaction limits, which govern the amount you may transact or transfer. You can view your current limits by logging in to your Account.

ENHANCED DUE DILIGENCE

If you wish to increase your transaction limits, we may require additional information about you and/or your source of funds and may request a meeting with our staff (“Enhanced Due Diligence”). Completion of Enhanced Due Diligence does not guarantee an increase in limits. We also reserve the right, at our discretion, to reduce your limits at any time.

SUSPENSION, TERMINATION, AND CANCELLATION

We may: (a) refuse to complete, block, cancel or reverse a transaction authorized by you even after funds have been debited from your Account; or (b) restrict, suspend, or terminate your access to any of our Services; or (c) deactivate or cancel your Account with immediate effect for any reason, including but not limited to where:

Such action is required under applicable laws, regulations, or by any competent legal or regulatory authority in any jurisdiction, including pursuant to a court order;
Protection of our legitimate business interests necessitates such action;
There is a reasonable suspicion of a breach of these Terms or any applicable policies;
Concerns arise regarding an erroneous transaction, the security of your Account;
There is suspicion of money laundering, terrorist financing, fraud, or any other financial crime;
Your Account is subject to, or connected with, any pending litigation, investigation, or governmental proceeding, or where heightened legal or regulatory non-compliance risk is identified in relation to your Account activity; and/or
Conduct is identified that circumvents our controls, including opening multiple accounts or abusing promotions or incentives offered by us from time to time.

We may, upon providing thirty (30) day’s notice, suspend, restrict, or terminate your access to any or all of the services and/or deactivate or cancel your Account, with or without cause. You acknowledge that, based on confidential information and our internal risk management and security protocols, we may take actions including limiting access to, suspending, or closing your Account. You further acknowledge that we are not required to disclose the details of such risk management or security protocols.

Where we refuse to execute a transaction and/or suspend, restrict, or close your Account, or terminate your use of the Site, we will notify you and, where appropriate, provide the reasons for such action. If applicable, we may also provide information reasonably necessary to enable you to rectify the issue that led to the refusal, suspension, restriction, or closure.

If the grounds for refusing a transaction or suspending your Account no longer exist, we will lift the suspension or complete the transaction as soon as reasonably practicable. Where a transaction has been suspended, reversed, or cancelled, we are under no obligation to reinstate the transaction at the same price or on the same terms.

Consequences of Termination or Suspension

Upon termination for any reason:

during such period, you are not permitted to use the Site or your Account for any other purpose, and we may, at our discretion, restrict or limit the functionality of the Site accordingly;

you may cancel your Account at any time by withdrawing all remaining balances held in your Account; and

no fee will be charged for cancelling your Account, provided that you remain responsible for settling any outstanding amounts owed to us.

you will be required to pay any outstanding amounts owed to us.

CONFIDENTIALITY AND DATA PROTECTION

We may disclose Confidential Information held in our records in the following circumstances:

where you have provided your prior consent;

where disclosure is required by or made in accordance with applicable law, regulation, or any international treaty or agreement to which the United Arab Emirates is a signatory;

where disclosure is necessary to comply with, or give effect to, any order, judgment, or direction issued by a court or competent authority in Dubai or elsewhere;

where disclosure is necessary to comply with our legal and regulatory obligations, including obligations relating to anti-money laundering, counter-terrorist financing, sanctions, fraud prevention, risk management, system administration, supervision, compliance, litigation, regulatory reporting, audits, or internal and external investigations.

For the purposes set out above, we may disclose and share Confidential Information with our affiliates, and their respective directors, officers, employees, agents, sub-contractors, custodians, service providers, and professional advisers, as well as other third parties where reasonably required. You acknowledge and agree that such disclosures may involve the transfer of Confidential Information to jurisdictions outside the United Arab Emirates, subject to applicable data protection laws.

For the purposes of these Terms, “Confidential Information” means any non-public information relating to you, your Account, or your use of the Site, including without limitation:

Client Data, personal data, identification and verification information collected in connection with onboarding, KYC, or ongoing monitoring;
communications between you and us, whether written, electronic, or oral; and
any other information designated as confidential.

Confidential Information does not include information that is publicly available.

PERSONAL DATA

You acknowledge that we may process personal data relating to you and, where applicable, other individuals in connection with this Agreement and the Site. Accordingly, you represent and warrant that:

Any personal data relating to individuals other than yourself that you provide to us is accurate, up to date, relevant, and shared in compliance with applicable data protection laws.

Before providing such personal data, you have read and understood our Privacy Policy, available on our website, and where you provide personal data relating to another individual, you have provided that individual with a copy of the Privacy Policy.

Where our Privacy Policy is updated, you will review the updated notice and provide a copy to any individual whose personal data you have shared with us.

You authorize us to collect, use, store, process, disclose, transfer, and exchange all documents, data, and information relating to your Account and your relationship with us, including personal data, sensitive personal data, and Confidential Information (together, “Client Data”), for the purposes of providing the services and complying with our legal, regulatory, and operational obligations. Client Data may be processed by us, our affiliates, and third-party service providers, including cloud service providers, using electronic or other means.

You acknowledge and agree that Client Data may be transferred to and processed in jurisdictions outside the UAE, and that data protection laws in such jurisdictions may differ from those applicable in the UAE.

To the extent permitted by law, you waive any duty of client confidentiality owed to you where disclosure is reasonably necessary to protect our legitimate interests, including in connection with legal proceedings, regulatory matters, enforcement or recovery of claims, or where allegations are made against us. We may also monitor or record communications between you and us, where permitted by law, for regulatory, compliance, security, or training purposes.

INDEMNITY

You agree to indemnify and hold harmless us, our affiliates and service providers, and their respective officers, directors, employees, agents, and representatives, from and against any losses, liabilities, damages, costs, and expenses (including reasonable legal fees and any regulatory fines or penalties) reasonably incurred as a result of any claim, demand, or action arising out of or in connection with:

your breach of these Terms or any applicable policies;
our enforcement of these Terms or policies;
your violation of any applicable law, rule, or regulation; or
any infringement of the rights of any third party.

LIMITATIONS OF LIABILITY

We will only be liable to you for losses or damages that are directly caused by, and reasonably foreseeable from, our breach of this Agreement. Our total aggregate liability for any single claim or related series of claims shall not exceed AED [5000]. The limitations in this clause apply only to the extent permitted under UAE law. Nothing in this Agreement limits our liability in cases of gross negligence, willful misconduct, fraud, personal injury, or death resulting from our or our subcontractors’ negligence.

In addition, and without limiting the foregoing, neither we, our affiliates, nor our service providers, nor any of our or their officers, directors, employees, or representatives, shall be liable for:

Any loss of anticipated or actual revenue or profits, whether direct or indirect, even if we were aware of or advised of the possibility of such loss;

Any loss of business, customers, revenue, or damage to reputation or goodwill, whether direct or indirect, even if we were aware of or advised of the possibility of such loss;

Any loss or damage not arising directly from our breach of this Agreement, whether or not such loss or damage can be proven.

NO WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES OR GUARANTEES REGARDING THE AVAILABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE SERVICES. ACCESS TO THE SITE, THE SERVICES, OR ANY MATERIALS CONTAINED THEREIN MAY NOT BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE, AND WE DO NOT GUARANTEE OTHERWISE.

FEEDBACK

If you have any feedback, questions, or complaints, contact us via [contactus@axon.inc]. When you contact us please provide us with any information we may need to identify you, your Account, and the transaction in question.

COMPLAINTS

If you have a complaint regarding the services, you may submit it by letter, telephone, fax, email, or in person to: [insert details]. Postal Address: Attention: General Manager

Alternatively, complaints can be submitted via our [complaince@axon.inc] webpage. We aim to acknowledge receipt of your complaint within five (5) working days and to provide a full response within four (4) weeks, outlining our position and the steps we propose to resolve the issue.

SECURITY

Device and Account Security

You are responsible for keeping the electronic device(s) used to access the services secure and for maintaining control over all login credentials, passwords, and other security details. You must take reasonable steps to prevent the loss, theft, or misuse of these devices and ensure they are encrypted and password-protected.

You should never share your login credentials, two-factor authentication codes, or allow remote access to your device unless specifically authorized under the Third-Party Access provisions. Always access your Account through the official Site to review transactions or verify communications. We are not responsible for any loss resulting from compromised credentials due to your failure to follow these security requirements or acting on fraudulent communications.

Authentication and Verification

To access the Site, users must provide a valid email address and create a password. Two-factor authentication is available via SMS or a supported Time-based One-Time Password (TOTP) application. Users are responsible for keeping devices and credentials secure, including taking steps to avoid loss or unauthorized access.

Security Breach

If you suspect that your Account or credentials have been compromised, or if you become aware of any fraud, attempted fraud, or cybersecurity incident affecting your Account (“Security Breach”), you must notify us immediately via [contactus@axon.inc]. You must also provide up-to-date and accurate information and take any steps we reasonably require to manage, reduce, or report the Security Breach. Failure to promptly report a Security Breach may affect how we resolve the matter.

Computer and Device Safety

We are not liable for damage, loss, or interruptions caused by computer viruses, malicious code, phishing, spoofing, or other attacks. We strongly recommend using reputable antivirus software and exercising caution when reviewing messages or communications purporting to originate from us.

LIMITED LICENSE

Subject to the terms of this Agreement, to access and use the Site and related content, materials, and information (collectively, the "Content"), we grant you a limited, non-transferable, and non-exclusive license solely for purposes approved and permitted by us. Any other use of the Site or Content is expressly prohibited, and all other rights, title, and interest in the Site or Content is exclusively the property of [Axon Technology FZCO] and its licensors. You agree that the Content, in whole or in part, shall not be copied, modified, exploited, published, or transferred.

PROHIBITED ACTIVITES

You may not use your Account to engage in the following categories of activity ("Prohibited Uses").

Activity that would result in the violation or assistance in violation of any law, regulation, and/or sanctions programs administered in the countries where we or our affiliates operates, or which involves proceeds from unlawful activity; publish or disseminate any information which is unlawful.

use the Account information of another party to access or use the site, except in the case of specific applications which are specifically authorized by a user to access such user's account and information;

Activity that operates to defraud us, our other users, or any other person; provide any false, inaccurate, or misleading information to us;

lotteries; internet gaming, fantasy sports leagues with cash prizes; sweepstakes; games of chance;

Unauthorised sale or resale of branded products or services; sale of stolen or illegally imported or exported goods or services;

Sale of alcohol or tobacco; online prescription or pharmaceutical services; age-restricted goods or services; weapons, explosives, and munitions; fireworks and associated goods; toxic, flammable, and radioactive materials;

Sale of any narcotics or controlled substances, and any equipment designed for making or using narcotics or controlled substances;

Sale of any legal substance that has the same effect as an illegal drug;

Pornography and other related materials; sites offering sexually-related services such as prostitution; or

Businesses that we deem pose a high financial risk, legal liability, or violate any policy related to the bank or card network.

In the event that we learn or reasonably suspect, in our sole discretion, that your account is or may be associated with any of the Prohibited Uses as set forth above, we will consider it to be a violation of these Terms and may suspend or terminate your account, and/or block transactions or freeze your Account immediately without notice, and we reserve the right to report any such suspected or actual Prohibited Uses to the law enforcement authorities.

CONFLICT OF INTEREST

There may be situations where a conflict of interest arises between us and you. We maintain internal procedures to identify and manage such circumstances. Where a conflict of interest is identified, we will take appropriate steps to ensure that your interests are properly protected through the application of fair and transparent policies and practices. We, or other entities within our group, may have an interest, relationship, or arrangement (“Interest”) in connection with the services we provide. Such Interests may not always be separately disclosed to you before or at the time you enter into any Service, transaction, or arrangement with us.

THIRD-PARTY SERVICE PROVIDERS

You expressly acknowledge and agree that we may engage the third-party service providers listed below in connection with the provision and operation of our Site.

MISSCELANEOUS

Your Compliance with Applicable Laws

You must comply with all applicable laws, regulations, licensing requirements, third-party rights, and without limitation, data privacy laws in your use of Site.

Relationship of the Parties

Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, either you or us to be treated as partners or joint ventures, or either you or us to be treated as the agent of the other. This Agreement cannot be assigned by you without our prior written consent. No third party shall have any rights hereunder.

Privacy of Others

If you receive information about another user through Services, you must keep the information confidential and only use it in connection with Services. Unless you receive a user’s express consent to share their data, you may not disclose or distribute that user’s information to any third party or use that information, except where necessary to complete a transaction or other necessary functions. You may not send unsolicited communications to another user through Services.

Contact Information

You are responsible for keeping your email address and mobile number up to date in your Account profile in order to receive any notices or alerts (including suspected Security Breaches) that we may send you.

Communication with you

By maintaining an Account, you agree to receive all communications, documents, agreements, notices, and disclosures (collectively, “Communications”) electronically. Communications may include:

Terms and policies you have agreed to, including the Agreement and Privacy Policy, as well as any updates to these agreements or policies;

Account or transaction information, including account details, transaction receipts, confirmations, history, and related information;

Regulatory, legal, tax disclosures, or other statements that we are required to provide; and

Responses to claims or customer support inquiries related to your Account.

We may deliver Communications by posting them on the Site, emailing them to your primary email address on file, through instant chat, or via other electronic methods, such as push notifications or text messages.

Withdrawal of Consent
You may withdraw your consent to receive Communications electronically by contacting us via our Site. If you withdraw consent or fail to provide it, we reserve the right to close your account immediately or to charge fees for paper copies of Communications.

Updating Your Information
You are responsible for keeping your email and contact information accurate and up to date. If electronic Communications are sent to your registered email and are not received due to incorrect, outdated, or blocked contact details, or for any other reason, we will be deemed to have delivered the Communication. You may update your information by contacting our Support team.

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Taxes

The responsibility to determine, report, and remit any taxes applicable to the appropriate tax authorities in relation to any transaction you conduct is solely your responsibility. Your transaction history is available through your Account.

Entire Agreement

This Agreement (including the documents incorporated by reference herein) comprises the entire understanding and agreement between you and us as to the subject matter hereof, and it supersedes any and all prior discussions, agreements, and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between and among you and us.

Interpretation

The meaning or interpretation of any provision of this Agreement shall not be governed by any Section headings which are intended for convenience only.

Force Majeure

Neither party shall be liable for any delay or failure to perform any of their obligations under these Terms caused by a Force Majeure Event.

For the purposes of these Terms, Force Majeure Event shall mean:

Event beyond our or your reasonable control which prevents or substantially hinders us or you from complying with any of their obligations, including but not limited to:

acts of God, fire, storm, tempest, explosion, flood, earthquake, subsidence or any other natural physical disasters;
acts of war, terrorism, riots, civil commotion, military action, insurrections, rebellions or revolutions and any other similar acts;
pandemics or epidemics;
failures or interruptions in power, communication channels, hardware, software, Internet connections and information systems;
acts of state or government, political interference, sanctions and embargos
any other similar acts or events, disruptions, errors, distortions or delays, provided such events are not the result of a party's fraud, gross negligence or wilful default.

Assignment

This Agreement is personal to you and cannot be transferred or assigned (rights, licenses, obligations) to anyone else. We may transfer or assign our rights licenses, interests, and/or our obligations at any time, including as part of a merger, acquisition, or other corporate reorganization.

Survival

All provisions of this Agreement shall survive its expiration or termination. This includes, without limitation, the Sections on account termination, suspension or cancellation, outstanding debts, use of the Site, disputes, and miscellaneous provisions, which shall remain binding and enforceable even after the Agreement is terminated or expired.

Governing Law and Jurisdiction

This Agreement is subject to laws of UAE and subject to the exclusive jurisdiction of the courts of Dubai.

Record Retention

Our Services are subject to the regulations and the laws of the UAE. We will retain records as per laws of UAE.